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#Job No. LDLO 1503.
LINKS Recruitment Group is excited to be recruiting a Welsh Speaking Licencing Officer for a Public Sector Company in the Cardiff Area. The fluent Welsh speaker will need to understand, support and advise a wide range of customers who will be making enquiries concerning all Company services through multiple channels of access (Phone, Email, Webchat etc.).
To understand, support and advise landlords, agents and tenants and training companies, who will be making enquiries through multiple channels of access. You will be responsible for resolving a high level of calls and enquiries and processing registration and licensing applications.
Duties and Responsibilities -
To provide accurate, meaningful and consistent advice to customers, ensuring that
they understand their legal obligations and the action which they should take. In all
aspects of work to maintain accurate records.
To listen patiently, to empathise with the customer’s situation and convey a genuine
desire to help and support. To ensure that the customer is clear about what you will
act on following the contact.
To work with colleagues within the team and
contacts across the 22 local authority areas to ensure the highest levels of first time
call resolution and customer satisfaction.
To process, validate information, recommend for decision and issue registration and
licences, in accordance with the Service’s procedures. In all aspects of work to
maintain accurate records.
To undertake verification checks and maintain and produce statistics to facilitate the
efficient operation of the service and to ensure that records are kept up to date and
To record and process any payments received by any method, in accordance with
the Service’s procedures.
To deliver a consistently high quality service by implementing agreed procedures and
actively participating in service improvement.
To work with current and emerging technology to enhance the customer experience.
Essential Attribute -
Essential Previous Experience in –
The Package –