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Service Advisor

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Service Advisor

#Job No. JO0000000415.

  • Location:

    Cardiff

  • Salary:

    £21k per year

  • Type:

    Permanent

Job Description:

LINKS Recruitment Group are recruiting for an experienced Automotive Service Advisor for a leading dealership based in the Cardiff area.  This role offers an opportunity to join the company at an exciting growth phase. A company that continues to invest in providing the highest standards of facilities and services across all dealerships. Excellent career progression offered.

Your role will see you ensuring customer satisfaction through your professional manner and excellent customer service skills.  Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs and accurate booking of customer vehicles into the workshop. Monitoring repair times and providing accurate advice on service requirements.

Motor industry experience is essential, preferably within an administrative role.

Duties:

  • Informing customers of their ongoing vehicle status
  • Engage in the VHC process to all van customers
  • Customer account management
  • Giving customers detailed explanations on extent of repairs
  • Monitoring whether repairs are being carried out to the required delivery time
  • Discussing and arranging payment with customers
  • Booking in of vehicles to ensure continuity of workshop loading
  • Provide advice on warranties and service requirements
  • Arrange schedules for MOT/Vehicle inspections

 

Previous Experience required in –

  • VHC process
  • Overseeing mot/vehicle inspections and updating/informing customers of vehicle status
  • Kerridge experience
  • Strong organisational skills
  • Excellent customer service skills

Salary: £21,000 and great benefits

If you are interested in this excellent opportunity, please call for a confidential chat on 02920 102 508 or send your CV to - suzanne@linksrecruitment.co.uk

 

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