Job Description:

LINKS Recruitment Group is excited to be recruiting a Welsh Speaking Customer Service Representative for a Public Sector Company in the Cardiff Area. The fluent Welsh speaker will need to understand, support and advise a wide range of customers who will be making enquiries concerning all Company services through multiple channels of access (Phone, Email, Webchat etc.). 

Duties and Responsibilities:

• To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.

• To listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support.

• To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first-time call resolution and customer satisfaction.

• To work with current and emerging technology to enhance customer contact services.

• To ensure continuous improvement, initiating facilitating and responding to change in a positive manner.

Essential Attributes:

• Must be a Confident fluent Welsh Speaker
• Possess genuine desire to help and support customers.
• IT literate

Essential Previous Experience in –

• Customer Service
• Contact Centre Environment

The Package –

• 37 Hours per week 
• 9am - 5pm
• Monday – Friday
• £10.21ph