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Customer Service Representative

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Customer Service Representative

#Job No. CusSer.

  • Location:

    Cardiff

  • Salary:

    £10.21 - 10.21 per hour

  • Type:

    Permanent

Job Description:

Job description

LINKS Recruitment Group is excited to be recruiting a Customer Service Representative for a Public Sector Company in the Cardiff Area. The agent will need to understand, support and advise a wide range of customers who will be making enquiries concerning all Company services through multiple channels of access (Phone, Email, Webchat etc.).

Duties and Responsibilities:

  • To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.
  • To listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support.
  • To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first-time call resolution and customer satisfaction.
  • To work with current and emerging technology to enhance customer contact services.
  • To ensure continuous improvement, initiating facilitating and responding to change in a positive manner.

Essential Attributes:

  • Possess genuine desire to help and support customers.
  • IT literate

Essential Previous Experience in –

  • Customer Service
  • Contact Centre Environment

The Package –

  • 37 Hours per week
  • 9am - 5pm
  • Monday – Friday
  • £10.21ph

Job Type: Full-time

Salary: £10.21-£15.32 per hour

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