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Customer Service Representative

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Customer Service Representative

#Job No. CSR.

  • Location:

    Hirwaun

  • Salary:

    £22,000 - 22,001 per year

  • Type:

    Permanent

Job Description:

LINKS Recruitment Group are pleased to be working with an international company who are looking to recruit a Customer Service Representative role due to maternity cover 12-18 months.

This is a fantastic opportunity to work with a passionate and energetic business, where individuals are rewarded for their hard work and commitment. Their customers are at the heart of everything they do, they pride themselves on being a pleasure to do business with.

Responsibilities and duties:

As a Customer Service Representative, you will be responsible for developing relationships with existing customers.

Your duties will include:

  • Delivering excellent customer service and dealing with all types of queries with a problem-solving attitude.
  • Work within a challenging role where attention to detail coupled with an overriding passion for providing inspiring customer support is needed along with a positive minded “can-do” attitude.
  • The ability to relationship build with our customers is central to this role.
  • Working to monthly individual and team targets.
  • Working through target task lists.
  • Tracking jobs throughout their progress.
  • There is a daily demand to multi-task with the ability to stay calm under pressure.
  • You will be dealing with a high volume of calls and emails.
  • You will be taking responsibility and dealing directly with these queries wherever possible and overseeing them to conclusion.
  • The ability to think on your feet whilst under pressure and can work on your own initiative.
  • The ability to provide professional and confident communications.

Daily Tasks include (but not limited to)

  • Answering customer queries by phone, by email and in person.
  • Taking the initiative to contact customers to keep them informed of progress regarding their queries.
  • Confirming customer orders and raising those orders into the system
  • Liaise with LLM production, Roland production and supply chain to ensure that timely delivery of orders to the customer.
  • When required, to expedite orders and information to keep the customer informed of progress.
  • Initiate urgent actions to ensure that the customer requirements are met.
  • Be competent in the use of SAP to achieve the above.
  • Work with transport companies to ensure that customers are well informed of expected delivery dates for orders.
  • Represent the interests of your customers in discussions concerning the prioritisation of work.
  • Providing concise quotes for various products where necessary.

The Person:

·        Have excellent customer focus.

·        Have excellent communication skills at all levels.

·        Be highly organised with the ability to work to deadlines.

·        Be a dependable team player.

·        Have excellent attention to detail.

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