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Contact Advisor

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Contact Advisor

#Job No. advisor09/21.

  • Location:

    Cardiff

  • Salary:

    £10.21 - 10.21 per hour

  • Type:

    Permanent

Job Description:

LINKS Recruitment Group are recruiting Contact Advisers as part of the local Community Contact Tracing Team for a Public Sector Company in the Cardiff Area. You will need to understand, support and assist a wide range of customers making outbound calls, interviewing individuals, working from a list provided by contact tracer teams.

This will be a working from home position, equipment will be provided. However, you will need to be based in and around the surrounding areas of South Wales.

Duties and Responsibilities:

  • Make outbound calls to interview individuals case contacts where the case has already been identified as symptomatic and confirmed as having COVID -19
  • Work from a list of contacts provided by Regional teams/Contact Tracer
  • Advisors will be required to contact people on a daily basis for 14 days and complete an electronic dataset that will calculate risk of transmission
  • Advise individuals on next steps –
  • Support, reassure and document conversations with each contact
  • Escalate any concerns to Team Manager

Essential Attributes:

  • Communicates clearly and concisely over a range of channels
  • Demonstrates resilience and is calm and controlled
  • Experience in using Microsoft Office
  • Displays a genuine desire to help
  • Recognises limits of competence and escalates appropriately
  • Experience of dealing with confidential and sensitive data

Desired Previous Experience:

  • Customer Service
  • Contact Centre Environment

The Package:

  • Shift Patterns to be confirmed to cover the period between 08:00 – 20:00
  • £10.21 basic rate
  • £15.32 Weekend with enhanced Bank Holiday rates £20.42

Job Types: Full-time, Temporary

Salary: £10.21-£15.32 per hour

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