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Central Booking Advisor - Automotive

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Central Booking Advisor - Automotive

#Job No. JO0000000414.

  • Location:

    Cardiff

  • Salary:

    £20k per year

  • Type:

    Permanent

Job Description:

LINKS Recruitment Group are excited to be recruiting an experienced Central Booking Advisor for a leading motor dealership based in the Cardiff area.  This role offers an opportunity to join the company at an exciting growth phase. A company that continues to invest in providing the highest standards of facilities and services across all dealerships.

To control and maximise all van service & MOT bookings across all sites, ensuring that all phone calls are answered within the appropriate time frame in a courteous and professional manner; ensuring all aspects of the customer journey are completed.

Motor industry experience is essential, preferably within an administrative role.

Duties:

  • Answer inbound telephone enquiries within three rings and greet the customer appropriately
  • Take all van service & MOT bookings via telephone for all sites
  • Receive bookings through one link within the 20 minute average acceptance time
  • Receive and communicate My Van Service bookings, within 1 hour average acceptance time.
  • Use compass to monitor Van Uptime bookings and proactively contact the customer with appropriate service offerings
  • Use workshop loading to schedule the booking; ensuring work is capable of completion in line with customer’s requirements
  • Customers to be offered an estimate for work booked using SPPS & XPP.
  • Raise job packs
  • Arrange all sub-contract work and assign
  • Liaise effectively liaise with the service and parts teams regarding customer requirements.
  • Any other ad hoc duties as and when required by the business

 

Previous Experience required

  • Experience in an After Sales environment
  • Excellent communication skills
  • Ability to use all appropriate modules Autoline, particularly workshop loading, XPP & SPPS, Pro 4
  • Ability to identify and differentiate between the various LCV models and lines
  • Knowledge of the function of all vehicle controls and systems for each model
  • Ask diagnostic questions of reported defects based on customer description
  • Use MB systems to estimate accurately times for diagnosis and repair.

Salary: £20,000 and great benefits

 

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